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Call 111 - When it is less urgent than 999

Other Information

A Teaching Partnership With HYMS

The practice is involved in teaching medical students from Hull York Medical School. This is an exciting opportunity to train the doctors of the future. The doctor may occasionally have students with him or her during surgery, or you may be asked to see one of our students prior to seeing the doctor in some cases. Please tell the receptionist if you do not wish to participate. The training doctors include Dr Kurtis, Dr Thornton and Dr Ahmed. We are also a GP Registrar training practice.

Dental Emergencies

Doctors are not trained to deal with dental problems. In a dental emergency please contact your own dentist. If you are not registered at a practice you can call NHS 111 for dental advice.

Pharmacy Care/Minor Ailment Scheme

The practice is involved in a pharmacy minor ailments scheme. Selected pharmacies in the area can provide advice and a prescription (free of charge if you are normally exempt from charges), without the need to see the GP. The conditions that can be treated by the pharmacy include coughs, flu symptoms, rashes, diarrhoea, thrush, head lice etc. Please see the pharmacy minor ailments leaflet for further details.

Symptoms To Take Seriously

  • If someone has unexplained chest pain - call 999

Contact The Surgery If:

  • an asthmatic remains short of breath even after using the recommended treatment
  • someone becomes drowsy or confused, especially with a headache, neck stiffness, dislike of light or a rash
  • you develop blood loss from anywhere unusual
  • you experience unexplained weight loss
  • there is a change in a mole
  • there is a sustained change in your bowel movements
  • lumps or bumps appear in your breasts or testicles

Violent Patients - Zero Tolerance

The NHS operates a zero tolerance policy towards violent or abusive patients. Violence in this context includes actual or threatened physical violence or verbal abuse including swearing. Violent patients will be reported to the police and removed from our list with immediate effect and in these circumstances the NHS England will make arrangements for further medical care to be provided. Patients who are repeatedly abusive to the clinical or administration team either face to face or over the telephone will be asked to find another doctor.

Confidentiality And The Data Protection Act (1998)

Everyone who works for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as your doctor, eg NHS Hospital Trusts, Social Services, private hospitals, district nurses etc. In order for us to all work together for your benefit we may need to share some of your health information. We will only do this if there is a genuine need for it.

Anyone who receives information from us is also under a legal duty to keep it confidential.

Access To Your Health Records

You have a right of access to your health records. The Data Protection Act 1998 gives you the right to access information held on computer and in certain manual records. If you want to see your records you should make a written request to the NHS organisation where you are being, or have been, treated. You should give your full details in order that information about you may be located. There will be a charge if you require a copy of the information.

New Access

NHS England requires GP Practices to promote and offer patients the access to their electronic medical records. The Practice currently offers patients online access to book appointments and order repeat prescriptions, but as from April 2016 Practices are contractually obliged to offer patients access to some more detailed elements of their electronic medical record.

Due to patient confidentially and the Data Protection Act only the patient in which the record belongs to can have access to their electronic record. Elements of your record that can be viewed are coded medical problems, allergies and medications.

If you wish to have access to this, please ask Reception for the relevant form which you need to complete and bring in a form of ID. This form needs to be completed even if you are already registered for online access for booking appointments and ordering prescriptions. Once this is completed and if appropriate, you will be able to view your electronic record online.

If you have any concerns regarding any medical problems you see on your record, please put it in writing and then a GP can check your record for any discrepancies.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. Please contact Carol Hunt Business Manager or Helen Fox Assistant Practice Manager for further information.

Disabled Access

The practice has access for disabled patients with disabled parking available.

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