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Social Media Policy

Social Media Policy

At Bartholomew Medical Practice we appreciate some people may choose to air their concerns regarding services on social media.

Our experience is that, comments posted on social media can be of a negative nature and attract all manner of further negative responses - often becoming individualised comments rather than constructive feedback about an organisation.

We welcome all feedback - positive and negative as it gives us the opportunity to review the services we provide and, where necessary, make changes or improvements.

We would ask that if you have a complaint about our service we encourage you to report this to the Practice Manager using our complaints procedure. The practice always investigates and responds to complaints.

You can leave feedback for the practice:

In writing - Please feel free to write to the practice to leave any comments or suggestions. Bartholomew Medical Group, Goole Health Centre, Woodland Ave, Goole, DN14 6RU.

Talk to us - Tell us about it (in a calm and polite manner).

Please do not make an appointment with a GP to air a grievance, as this is a waste of precious clinical time and takes away another patient's opportunity to have their physical or mental health attended to.

If any offensive social media posts are brought to our attention, depending on the content of the post, it may be viewed as a potential breakdown in the doctor-patient relationship and could result in you being removed from our practice.

You would not expect to read derogatory comments about yourself online and neither do we.

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